Customer Support

We're here to help you get the most from your Hadrill Hair. Below are the quickest ways to find what you need — and our team is only ever an email away.

Track your order

Once your order is dispatched we email you a shipping confirmation with a tracking link. You can also view your order history anytime by logging into your account. Orders placed before 12pm AEST are dispatched the same day — see Delivery Information.

Returns & exchanges

Changed your mind, or need a different shade? Read our Return Policy for eligibility and timeframes, then email ecom@hadrillhair.com with your order number to start a return or exchange.

Shipping & delivery

For dispatch and tracking, see Delivery Information. For rates and free-shipping thresholds, see Shipping Information. International orders may attract duties & taxes.