Extension hair can't renew itself, and repeated protein and keratin exposure can build up over time, leaving it dry and prone to tangling. Hadrill formulas nourish with oils, botanicals and vitamins instead.

FAQs

Q: Which extension methods are your products suitable for?

All of them: keratin and other bonded extensions, tape-ins, wefts, clip-ins and halos, as well as natural hair. The protein-free, keratin-free formulas care for the hair and the attachment alike.

Q: What are your products free from?

The collection is protein-free, sulphate-free, paraben-free, keratin-free and silicone-free.

Q: How do I use the products, and in what order?

Wash with The Shampoo, then The Treatment Mask, then The Conditioner last. It seals the cuticle and locks in the nourishment from the mask.

Q: How often should I use The Treatment Mask?

Once to twice a week is ideal for most hair; lean towards more often if your hair is drier, textured, or you wear extensions.

Q: Are your products suitable for coloured or blonde hair?

Yes. The sulphate-free formulas cleanse gently and are designed to care for colour-treated hair rather than strip it.

Q: Are your products suitable for all hair types?

Yes, from fine to thick, straight to curly, natural hair and every extension type.

Q: Should I buy the products individually or as The Trio?

You can buy each product individually, though The Trio brings the complete three-step ritual together as it was intended.

Q: How much is shipping?

Within Australia: standard $10 (complimentary on orders of $100 or more), express $15 (complimentary over $300). International: standard A$23, express A$50, with complimentary thresholds for larger orders.

Everything you need to know about caring for your hair with the Hadrill Hair Care collection. If your question isn't answered below, our team is here to help at info@hadrillhair.com.

Are your products safe for hair extensions?

Yes. The Shampoo, The Conditioner and The Treatment Mask are extension-safe and have been formulated to care for both your natural hair and every type of extension. Each formula is designed to cleanse and nourish gently, helping to preserve the longevity of your investment.

Which extension methods are your products suitable for?

All of them. The collection is extension-safe across every method: keratin and other bonded extensions, tape-ins, wefts, clip-ins and halos, as well as your natural hair. Because the formulas are protein-free and keratin-free, they care for the hair and the attachment alike, so you can follow the full ritual with confidence whichever method you wear.

What are your products free from?

Our collection is thoughtfully made to be protein-free, sulphate-free, paraben-free, keratin-free and silicone-free. This considered approach keeps your hair and extensions in beautiful condition wash after wash, without the ingredients that can compromise either over time.

Why protein-free?

Unlike the hair growing from your scalp, extension hair can't renew itself. Repeated exposure to proteins and keratin in hair care can build up on extension hair over time, which may leave it feeling dry, stiff and prone to tangling. Our formulas nourish with precious oils, botanicals and vitamins instead of added proteins, a considered approach that keeps both your natural hair and your extensions soft, smooth and wearing beautifully.

How do I use the products, and in what order?

Our wash ritual is deliberate and a little counter-intuitive. The correct order is The Shampoo, then The Treatment Mask, then The Conditioner. The Conditioner is applied last, rather than before the mask, so it can seal the cuticle, lock in the nourishment from The Treatment Mask and leave the hair smooth and protected.

The Shampoo: cleanse gently from roots to ends, then rinse.
The Treatment Mask: work through mid-lengths to ends to deeply nourish, then rinse.
The Conditioner: apply last to seal the cuticle, then rinse.

See our guide to the right order for shampoo, treatment mask and conditioner for more detail on each step.

How often should I use The Treatment Mask?

For most hair, using The Treatment Mask once to twice a week is ideal. If your hair is drier, more textured or you wear extensions, you may choose to use it more often. Simply slot it into your ritual after The Shampoo and before The Conditioner.

Are your products suitable for coloured or blonde hair? Will they strip my colour?

Yes, they are well suited to coloured and blonde hair. Because our formulas are sulphate-free, they cleanse gently and are designed to care for colour-treated hair rather than strip it, helping to maintain your tone and shine between salon visits.

Are your products suitable for all hair types?

They are. From fine to thick, straight to curly, natural hair to every type of extension, our collection has been created to suit all hair types. The gentle, considered formulations make them an effortless addition to any routine.

Should I buy the products individually or as The Trio?

You're welcome to choose individual products to suit your needs, though we recommend The Trio, which brings The Shampoo, The Treatment Mask and The Conditioner together, for the complete ritual as it was intended, with each step working in harmony with the next.

How much is shipping?

Within Australia, standard shipping is $10, complimentary on orders of $100 or more, and express shipping is $15, complimentary on orders of $300 or more. International standard shipping is A$23 and express is A$50, each with complimentary thresholds for larger orders. Full details are on our Shipping Information page.

Do you ship internationally?

Yes. While Hadrill Hair Care is proudly Australian-owned and based on the Gold Coast, Queensland, we are delighted to send our products to customers around the world. For delivery options and timeframes to your country, please reach out to us at info@hadrillhair.com.

What is your returns policy?

We accept returns of unopened products within 35 days of purchase. If you'd like to arrange a return, simply contact our team at info@hadrillhair.com and we'll be happy to assist.